Frequently Asked Questions2022-05-05T14:23:05-04:00
What is telehealth?2022-05-05T14:29:09-04:00

Through online counseling (sometimes called telebehavioral health, telehealth or teletherapy), you visit with a qualified behavioral health professional via video teleconferencing software. You and your counselor or therapist can see and hear each other, but you’re not in the same room together. Meeting through video conferencing makes it possible for you to access counseling services with a more flexible schedule without travel time and expense.

Do I need teletherapy?2022-05-05T14:28:59-04:00

You are the expert in yourself and would be the one to determine if you are interested in seeking online counseling. However, our team is ready and willing to talk with you about your needs so that we can support you as you make the decision whether or not to engage in online counseling.

How does online counseling and psychiatric services work?2022-05-05T14:28:46-04:00

Online counseling is a proven method for delivering behavioral health services to individuals interested in seeking help through a technology-based format. The field is growing every year and is arguably the future of behavioral healthcare.

Is telehealth as effective as in-person care?2022-05-05T14:28:26-04:00

Yes, online counseling has been proven to be as effective as in-person care. In some cases, it may actually be preferable.

What types of things can teletherapy help with?2022-05-05T14:28:15-04:00

Online counseling can help with a variety of things including, but not limited to, anxiety, depression and other behavioral health issues, life transitions, stress management and emotional skills development.

Do I qualify for online treatment?2022-05-05T14:28:03-04:00

After speaking with one of our team members, you both will determine if online counseling is right for you.

Are there evening and/or weekend appointments available?2021-09-21T01:23:39-04:00

Our online counseling program has the ability to offer flexibility in scheduling to meet your individual needs.

Will I be able to select the provider I will be working with?2022-05-05T14:27:00-04:00

If you are scheduling directly from the website, you will be able to select your provider. If you are calling into the call center, then a counselor or therapist will be assigned who fits your needs.

How do I get started with online treatment sessions?2022-05-05T14:26:48-04:00

You can choose to call our call center at 866-203-0262 or schedule online.

Can counselors or therapists prescribe medications?2021-09-21T01:23:39-04:00

Counselors cannot prescribe medication. However, they can work in collaboration with your psychiatrist or primary care physician to support you if you are being prescribed medication to manage your issues of concern.

Will I speak with the same provider every time?2022-05-05T14:24:01-04:00

Yes. Continuity of care is an important aspect of our services and helps to build the foundation for a positive therapeutic relationship.

How do I connect with an online counselor or psychiatric provider?2022-05-05T14:26:29-04:00

There are a few simple steps to follow to connect with on online counselor. Simply follow this link to our onboarding page where you will be able to answer several short triage questions or you will be directed to call one of our care coordinators who will schedule you for your first appointment.

What technology is used for telehealth services?2022-05-05T14:24:38-04:00

Pyramid Online Counseling uses a secure, confidential HIPAA-compliant platform to conduct online therapy sessions. This is an easy-to-use video conferencing platform that connects you with one of our highly-trained therapists and psychiatric providers.

How do I prepare for an online therapy session?2022-05-05T14:26:17-04:00

Before a virtual therapy session, find a quiet, confidential space where you won’t be disturbed. Make sure you have a strong internet connection and that your device is fully charged. Consider using headphones or earbuds for improved sound quality and privacy.

How do I schedule or join an online therapy session?2022-05-05T14:25:57-04:00

Simply schedule online here , answer a few questions about yourself and then we will guide you through selecting an appropriate behavioral healthcare professional and scheduling an appointment.

Is my telehealth session secure?2022-05-05T14:25:47-04:00

Our conferencing software is secure, compliant with HIPAA regulations, and completely confidential.

Will my session be recorded?2022-04-06T16:19:56-04:00

Your appointments will not be recorded.

What are Psychiatric Mental Health Nurse Practitioners?2022-03-08T09:57:10-05:00

PMHNP stands for Psychiatric Mental Health Nurse Practitioner. They are APRN or Advanced Practice Registered Nurses.  They assess, diagnose and treat psychiatric illnesses and prescribe psychotropic medications. They often provide the same services as medical doctors do depending on the state. Psychiatrists are medical doctors that have completed medical school and residency.

What should I do during a session with my healthcare provider?2022-05-05T14:25:33-04:00

Treat an online therapy session the same as an in-office visit. Maintain communication with your therapist and speak clearly. Make every attempt to stay focused on your session and avoid doing additional tasks such as cleaning, folding laundry, or cooking.

How much do medications cost?2022-03-08T09:57:02-05:00

Your psychiatric prescriber will most likely not be able to give you the cost of your medication. That information is given to you from your pharmacy. Prices for medication depend on the type of medication, your insurance plan and your pharmacy. We do not provide medication samples.

Is my privacy protected with online therapy?2022-05-05T14:25:08-04:00

Yes. Our online therapy platform uses highly-secure, encrypted video connectivity to meet HIPAA privacy rules.

What if I can’t afford my medicine?2022-03-08T09:56:54-05:00

If you can’t afford your medication let your prescriber know. They may be able to provide you with other less expensive medication options.

What does encryption mean?2021-09-21T01:23:39-04:00

It is the process by which the data transferred between you and your counselor is translated into another format (or coding language). This code can only converted back into video data by a user who has the “key.” Only the people specifically invited to your online counseling session have the key. This means that your information is only available to you and your counselor.

What do I need to do to prepare for my psychiatric medication management appointment?2022-03-08T09:56:47-05:00

If possible, have a list of all medications you are currently taking including over the counter meds, supplements and other substances. Additionally, having a list of past psychiatric medications you have used is also helpful.

Why was I asked to sign a consent for my provider to speak to my family or previous prescriber?2022-04-06T16:19:32-04:00

Sometimes it is hard to remember symptoms or behaviors experienced when ill.  It can also be difficult to recall past medication trials. Family members, as well as current and past prescribers, can help fill in the gaps and provide other insights. Consents provide an avenue for us to coordinate with these individuals.

How often will I see my psychiatric prescriber?2022-03-08T09:56:32-05:00

Follow up appointments are twenty minutes and will be scheduled from every two weeks to every three months depending on symptoms, illness, schedule and availability of the client and prescriber.

Getting Started

It’s simple to begin the process with Pyramid Online Counseling:
1 – Click “Get Help”

Create a Pyramid Online Counseling account and then answer a few basic questions about yourself.

2 – Schedule an Appointment

Based on your answers, we will match you with appropriate providers who meet your needs.

3 – Begin Your Therapy Journey

Your remotely-located mental healthcare provider will meet with you through our confidential, HIPAA-compliant software platform, and will schedule follow-up care as needed.

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