FAQ


LEARN ABOUT ONLINE THERAPY


What is online counseling?

Through online counseling (sometimes called telebehavioral health, telehealth or teletherapy), you visit with a qualified behavioral health professional via video teleconferencing software. You and your counselor or therapist can see and hear each other, but you’re not in the same room together. Meeting through video conferencing makes it possible for you to access counseling services with a more flexible schedule without travel time and expense.


Do I need online counseling?

You are the expert in yourself and would be the one to determine if you are interested in seeking online counseling. However, our team is ready and willing to talk with you about your needs so that we can support you as you make the decision whether or not to engage in online counseling.


How does online counseling work?

Online counseling is a proven method for delivering behavioral health services to individuals interested in seeking help through a technology-based format. The field is growing every year and is arguably the future of behavioral healthcare.


Is online counseling as effective as in-person care?

Yes, online counseling has been proven to be as effective as in-person care. In some cases, it may actually be preferable.


What types of things can online counseling help with?

Online counseling can help with a variety of things including, but not limited to, anxiety, depression and other behavioral health issues, life transitions, stress management and emotional skills development.


Do I qualify for online counseling?

After speaking with one of our team members, you both will determine if online counseling is right for you.


ABOUT PYRAMID ONLINE COUNSELING


What is Pyramid Online Counseling?

Pyramid Online Counseling is your destination for all your virtual behavioral health needs. We want to be the resource that you can tap into at your convenience.


Who are the counselors?

Our team of counselors are master’s level clinicians who have a professional license to provide services in the state(s) in which they are licensed. They have a wide range of experience in a variety of treatment settings and are ready to provide quality services to those in need.


What licenses or credentials do the Pyramid Online Counselors have?

Our team of counselors have received their clinical license in the state(s) in which they are interested in providing services. Some of our counselors may also have other credentials including, but not limited to, certifications for addiction treatment and trauma-informed care.


How much does online counseling cost?

Once your health insurance benefits are verified, our team will be able to discuss the cost of services for you.


Is Pyramid Online Counseling covered by insurance?

As a part of the benefits verification process, our team will determine if your services are covered by your insurance plan.


Are there evening and/or weekend appointments available?

Our online counseling program has the ability to offer flexibility in scheduling to meet your individual needs.


Will I be able to select the counselor or therapist I will be working with?

If you are scheduling directly from the website, you will be able to select your provider. If you are calling into the call center, then a counselor or therapist will be assigned who fits your needs.


How do I get started with online counseling sessions?

You can either call our call center at 833-525-3077 or schedule online.


Can counselors or therapists prescribe medications?

Counselors cannot prescribe medication. However, they can work in collaboration with your psychiatrist or primary care physician to support you if you are being prescribed medication to manage your issues of concern.


Will I speak with the same counselor or therapist every time?

Yes. Continuity of care is an important aspect of our services and helps to build the foundation for a positive therapeutic relationship.


How do I connect with an online counselor?

There are a few simple steps to follow to connect with on online counselor. Simply follow this link to our onboarding page where you will be able to answer several short triage questions or you will be directed to call one of our care coordinators who will schedule you for your first appointment.


QUESTIONS ABOUT PARTICIPATING


What technology is used for online counseling services?

Pyramid Online Counseling uses a secure, confidential HIPAA-compliant platform to conduct online therapy sessions. This is an easy-to-use video conferencing platform that connects you with one of our highly-trained therapists.


How do I prepare for an online counseling session?

Before a virtual therapy session, find a quiet, confidential space where you won’t be disturbed. Make sure you have a strong internet connection and that your device is fully charged. Consider using headphones or earbuds for improved sound quality and privacy.


How do I schedule or join an online counseling session?

Simply schedule online here , answer a few questions about yourself and then we will guide you through selecting an appropriate behavioral healthcare professional and scheduling an appointment.


Is my online counseling session secure?

Our conferencing software is secure, compliant with HIPAA regulations, and completely confidential.


Will my session be recorded?

Your appointments will not be recorded.


What should I do during a session with my therapist?

Treat an online therapy session the same as an in-office visit. Maintain communication with your therapist and speak clearly. Make every attempt to stay focused on your session and avoid doing additional tasks such as cleaning, folding laundry, or cooking.


Is my privacy protected with online counseling?

Yes. Our online counseling platform uses highly-secure, encrypted video connectivity to meet HIPAA privacy rules.


What does encryption mean?

It is the process by which the data transferred between you and your counselor is translated into another format (or coding language). This code can only converted back into video data by a user who has the “key.” Only the people specifically invited to your online counseling session have the key. This means that your information is only available to you and your counselor.